Ep. 55: Mark Moch, From Service Desk to CIO: Building a $3B Healthcare Network Through Leadership

In this episode of Next in Line, Cesar Jimenez sits down with Mark Moch, Chief Information Officer at American Oncology Network, to unpack one of the most powerful journeys we’ve had on the show. From arriving in the U.S. without speaking English to working maintenance jobs, Mark shares how he climbed from the service desk to CIO—now helping lead a three billion healthcare organization across more than one-hundred locations. This episode dives deep into: Building a career from nothing through grit and consistency Why the service desk is the most underrated path into IT How AI and data are transforming oncology and patient care Scaling a healthcare network from zero to three billion in just seven years The real role of a CIO: business leader, not just technologist Leadership lessons on trust, mentorship, and building elite teams Why “bold, humble, and hungry” is the formula for breaking in Mark also shares how his wife played a pivotal role in his journey and why having the right support system can change everything. If you’re early in your career, stepping into leadership, or trying to build something meaningful, this one is for you.